What can be returned: Only items sold as blank (undecorated) or that are obviously defective, the wrong color, or the wrong decoration can be returned. If you've ordered the wrong size, color, or just don't want it, we're sorry but once it's been customized for you, we can no longer use the item and do not accept returns.
To return a embroideryauthority product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [email protected] and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
EMBROIDERY AUTHORITY - Returns
100 Club Dr.
Burnsville, North Carolina 28714-3112